Privacy Policy

Welcome to Dormio.

Dormio is an online marketplace that helps shoppers discover products, brands, and services offered by participating businesses. We also provide businesses with access to seller accounts, storefronts, and other marketplace features.

This Privacy Policy explains how Dormio collects, uses, stores, shares, and protects personal information when you visit our website, create an account, browse listings, contact a seller, make a purchase, book a service, or use our platform in another way.

We are committed to handling personal information responsibly and in accordance with applicable data-protection laws, including Jamaica’s Data Protection Act, 2020, where applicable.

By using Dormio, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required for a particular use of personal information, we will seek that consent separately as appropriate.

For the purposes of this Privacy Policy, “Dormio,” “we,” “us,” and “our” refer to the operator responsible for the Dormio marketplace.

Legal operator: Dormio

Business address: Kingston, Jamaica

Website: https://shopdormio.com

Privacy enquiries: info@shopdormio.com

Before publishing this policy, Dormio’s legal operating name and business address should be inserted so users can identify the organisation responsible for handling their information.

Depending on the activity, Dormio may determine how and why personal information is processed. Independent sellers may also have their own responsibilities for personal information they receive and use to fulfil orders or provide services.

The information we collect depends on how you use Dormio and which features are available to you.

A. Information You Provide

We may collect information you submit directly, including:

• Account information: Name, email address, telephone number, username, and login-related information.
• Profile information: Profile photo, business name, business description, storefront images, and other details you choose to provide.
• Order information: Items purchased, order references, order history, delivery details, and transaction status.
• Booking information: Service selected, appointment details, booking history, and information necessary to coordinate a service.
• Seller information: Business contact details, storefront listings, product descriptions, pricing, inventory information, and relevant verification details where required.
• Communications: Messages, support requests, feedback, complaints, and other communications sent through Dormio or to our support email.
• Payment-related information: Payment method, payment status, transaction reference, and information needed to verify a transaction. Where manual payments are supported, this may include payment receipts or screenshots submitted through the designated process.

Please avoid including unnecessary sensitive personal information in messages, uploaded documents, or payment confirmations.

B. Information Collected Through Platform Use

When you visit or use Dormio, we or our service providers may collect certain technical and usage information, where enabled, such as:

• IP address and general device or browser information.
• Pages, storefronts, products, and services viewed.
• Search terms, clicks, and interactions with marketplace features.
• Dates, times, and duration of visits.
• Referral information and general website performance data.
• Cookie identifiers or similar technologies, where used.

The information collected will depend on the website configuration, analytics tools, and other technologies actually enabled on Dormio.

C. Information Received From Other Parties

We may receive information from sellers, payment providers, delivery or fulfilment providers, identity or business verification providers, and other service providers when it is necessary to operate the marketplace, complete transactions, prevent fraud, or meet legal obligations.

We will handle this information in accordance with applicable law and this Privacy Policy.

Dormio may use personal information for the following purposes:

• Creating, maintaining, and securing user accounts.
• Operating the marketplace and displaying relevant storefronts and listings.
• Processing orders, payments, and service bookings.
• Sharing necessary transaction information with the relevant seller.
• Helping sellers communicate with customers and fulfil accepted orders or bookings.
• Responding to enquiries, complaints, and support requests.
• Sending essential account, transaction, security, and service communications.
• Sending promotional communications where permitted by law and, where required, with your consent.
• Personalising or improving marketplace discovery and user experience.
• Monitoring platform performance and troubleshooting technical issues.
• Detecting, investigating, and preventing fraud, abuse, security incidents, and prohibited activity.
• Enforcing our Buyer Terms & Conditions and Seller Terms & Conditions.
• Meeting applicable legal, regulatory, tax, and recordkeeping obligations.
• Establishing, exercising, or defending legal claims where necessary.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or supported by an appropriate legal basis.

Dormio does not make personal information available to everyone on the platform. However, some information must be shared to make marketplace transactions and services work.

A. With Sellers

When you place an order, make a booking, or contact a business, we may share information reasonably necessary for that interaction.

Depending on the transaction, this may include your name, contact information, order details, booking details, delivery information, and relevant communications.

Sellers should use this information only for appropriate purposes, such as responding to enquiries, processing transactions, providing services, handling returns, and meeting their legal obligations.

Sellers must not sell customer information or use it for unrelated marketing without an appropriate legal basis.

B. With Payment Providers

If a payment provider is used, information necessary to process or verify a transaction may be shared with that provider.

Payment providers may handle information under their own privacy policies and terms.

Dormio’s access to payment-card or bank-account details depends on the payment method and the systems implemented. We do not claim to store complete payment-card or banking credentials unless this is actually part of our verified system.

C. With Delivery and Service Providers

Where applicable, we may share necessary information with delivery providers, fulfilment partners, booking-related providers, or other parties involved in completing a transaction.

D. With Technology and Support Providers

Dormio may rely on third-party providers for website hosting, databases, authentication, file storage, email delivery, customer support, analytics, security, and related technical services.

These providers may process information on Dormio’s behalf under the terms applicable to their services and subject to appropriate safeguards.

E. For Legal and Safety Reasons

We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, investigate suspected fraud, protect users, enforce our agreements, or establish or defend legal claims.

F. Business Transfers

If Dormio undergoes a merger, acquisition, restructuring, financing, or sale of relevant business assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

G. With Your Direction or Consent

We may share information with another party when you request or authorise the sharing, or where you have otherwise provided valid consent when required.

We do not sell personal information to third parties as a business model. We may share information with service providers and other parties for the purposes described in this policy.

Dormio may support different payment arrangements depending on the seller and the features available at checkout.

If you submit a payment receipt, bank-transfer screenshot, or other proof of payment, the submitted file may contain personal or financial details.

Please provide only the information reasonably required to verify the transaction. Where possible, conceal unrelated account balances, transactions, or other unnecessary financial details before uploading a receipt.

Access to payment proof should be limited to authorised persons who need it to verify the transaction or provide support.

A submitted screenshot does not, by itself, confirm that funds have cleared. Sellers or authorised payment personnel must verify payments through an appropriate method.

Dormio will not ask you to send your account password, banking password, or one-time authentication code through ordinary messages.

Dormio may use cookies, local storage, or similar technologies where these are implemented on the website.

These technologies may be used to:

• Keep users signed in and support account functionality.
• Remember preferences or settings.
• Maintain website security and prevent misuse.
• Understand website performance and usage, where analytics are enabled.
• Support relevant marketing or advertising technologies, if implemented and legally permitted.

The specific technologies used will depend on Dormio’s configuration and third-party integrations.

You may be able to manage cookies through your browser settings or a cookie-preference tool if one is provided. Disabling certain cookies may affect website functionality.

Where consent is legally required for non-essential cookies or similar technologies, Dormio should obtain that consent before using them.

Dormio may send service-related messages concerning account activity, orders, bookings, security, changes to our policies, and other necessary operational matters.

Where permitted by law, we may also send updates about Dormio, participating businesses, promotions, or new marketplace features.

You can opt out of promotional emails using the unsubscribe option where provided or by contacting info@shopdormio.com.

Opting out of promotional messages will not necessarily stop essential communications about your account, transactions, security, or legal obligations.

We will seek consent where required and honour applicable preferences and withdrawal requests.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal obligations.

Retention periods may depend on the type of information and the reason it was collected. For example:

• Account information: While an account remains active and for a reasonable period afterward where needed for security, dispute resolution, or legal compliance.
• Order and transaction records: For the period required to manage transactions, address complaints, maintain appropriate business records, and comply with applicable legal obligations.
• Seller records: While a seller account is active and for a reasonable period afterward where needed for outstanding orders, subscription matters, disputes, or legal compliance.
• Support messages and complaints: For as long as reasonably necessary to resolve the matter and maintain relevant records.
• Security and technical logs: For a period proportionate to security, troubleshooting, and fraud-prevention needs.
• Marketing preferences: Until you withdraw consent or opt out, subject to any minimal records required to respect your preference.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to legal requirements and legitimate recordkeeping needs.

Dormio should establish and implement specific retention periods for its actual systems before this policy is published.

We take the protection of personal information seriously and should maintain appropriate technical and organisational safeguards designed to protect it against unauthorised access, loss, alteration, disclosure, or misuse.

Depending on the systems used, safeguards may include access controls, secure authentication, restricted administrative permissions, secure transmission, backups, monitoring, and procedures for managing security incidents.

No website, database, transmission method, or electronic storage system can be guaranteed to be completely secure.

Users should protect their login credentials, use secure devices, and notify Dormio promptly if they suspect unauthorised access to their account.

Dormio will respond to personal-data incidents in accordance with applicable legal requirements, including any applicable notification obligations.

Dormio and its technology providers may use systems or infrastructure located outside Jamaica.

Where personal information is processed or transferred internationally, Dormio will take the steps required by applicable law and implement appropriate safeguards where necessary.

The countries in which information may be processed will depend on the hosting, database, email, payment, analytics, and other providers actually used by Dormio.

Before publication, Dormio should identify its main service providers and review their data-storage locations and international-transfer arrangements.

Subject to applicable law and any relevant exceptions, you may have rights concerning your personal information, including the right to:

• Be informed about how your information is used.
• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or erasure where legally available.
• Request restriction of certain processing activities where applicable.
• Object to certain processing or withdraw consent where consent is the relevant basis.
• Request information about recipients of your personal data, where applicable.
• Exercise any other rights available to you under applicable data-protection law.

To make a privacy request, email info@shopdormio.com with the subject line “Privacy Request.” Explain your request and provide enough information for us to identify the relevant account or records.

We may need to verify your identity before acting on a request. We will respond within the period required by applicable law.

Some information may need to be retained to complete transactions, resolve disputes, prevent fraud, meet legal obligations, or exercise legal rights. Where this applies, we will explain any relevant limitation where appropriate.

You may also have the right to contact Jamaica’s Office of the Information Commissioner if you believe your personal information has been handled unlawfully.

Official information is available at https://oic.gov.jm.

Dormio is not intended to knowingly collect personal information from children in circumstances where doing so would be unlawful or where required parental or guardian involvement has not been obtained.

Where age restrictions or parental or guardian consent requirements apply, Dormio will take appropriate steps in accordance with applicable law.

If you believe a child has provided personal information in circumstances that require further action, contact info@shopdormio.com so the matter can be reviewed.

Dormio may contain links to seller storefronts, external websites, payment services, social media platforms, or other third-party services.

Those services may have their own privacy policies and practices. Dormio does not control every third-party website or service and is not responsible for their independent privacy practices.

We encourage you to review the privacy information provided by a third party before submitting personal information directly to it.

Dormio may use information such as browsing activity, searches, and interactions to support marketplace discovery, search results, recommendations, or other personalisation features where implemented.

We do not claim to use automated decision-making or profiling unless such functionality is actually implemented.

Where applicable law gives you rights relating to decisions made solely through automated processing, you may contact us to ask about the relevant processing and available rights.

Dormio may update this Privacy Policy as the marketplace develops, our service providers change, or legal requirements evolve.

The latest version will be published on https://shopdormio.com with an updated “Last Updated” date.

Where a material change requires notice or consent under applicable law, we will take appropriate steps to provide that notice or obtain the necessary consent.

We encourage you to review this page periodically.

If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how personal information is handled, contact:

Dormio

Website: https://shopdormio.com

Email: info@shopdormio.com

Please use the subject line “Privacy Request” for requests to access, correct, or otherwise exercise rights relating to your personal information.

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